Filter
Top Products
Cordless Internet Telephony Kit
70
Appendix A: Troubleshooting
Common Problems and Solutions
- There will be no beep if the handset's power is turned off previously.
4. Battery icon remains empty although the handset has charged for 24 hours.
Either the Handset’s battery is defective or the Handset is not placed properly on the base unit or charger.
- Please contact your dealer to purchase new rechargeable battery.
- Check to make sure the battery icon is scrolling.
5. No symbol on the display.
This could mean that the battery is not charged or the Telephony Kit is not properly connected.
- Verify that you’ve set up the Telephony Kit properly.
- Charge the battery.
6. Bad audio quality (crackles, echo, etc.)
There may be interference from nearby electrical appliances or the Base Station is installed in a room with
thick walls. If this is the case, move the PC to a different location.
The handset may be too far from the base unit. If so, move the Handset closer.
7. Cannot hear the other party clearly/ speaker too loud/quiet
The speaker volume on your PC or on the Handset may be set too low. Adjust the volume.
8. The phone does not ring when a call comes in.
The ringer may be off. Verify that the ringer is on.
9. Contact list/ User status returns UNAVAILABLE message
This may be caused by not starting or logging into SKYPE properly. Verify that SKYPE is logged into and
running properly.
Another cause may be the USB driver or the USB plug being disconnected. Verify that the USB driver is
functioning properly and that the USB plug is properly connected.