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Chapter 3: Supported Reports and KPIs
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 43
PSTN Gateway ICMP Inbound Errors
(percent)
Percentage of inbound ICMP errors
PSTN Gateway ICMP Outbound Errors
(percent)
Percentage of outbound SNMP errors
PSTN Gateway Network Errors (percent) Percentage of network errors observed by a PSTN gateway
PSTN Gateway Packet Discards Percentage of PSTN gateway packets discarded
PSTN Gateway Total Number of Calls (Nb) Total number of calls for a PSTN device
PSTN Gateway Total Number of Calls per
mn (Calls/mn)
Total number of calls per minute for a PSTN device
PSTN Gateway Total Number of Successful
Calls (Nb)
Total number of successful calls for a PSTN gateway device
PSTN Gateway Total Number of
Unsuccessful Calls (Nb)
Total number of unsuccessful calls for a PSTN gateway device
PSTN Gateway Total Packets per Second Total number of packets per second for a PSTN gateway device
Percentage of Company Calls (percent)
CME(Bulk) VOIP Cisco
Percentage of all calls which were intra-company calls
Percentage of Drop Calls (percent)
CME(Bulk) VOIP Cisco
Ratio between DropCalls and Total number of Calls
Percentage of Packet Lost (percent)
CME(Bulk) VOIP Cisco
Ratio between Packets Lost and Total number of Packets sent and received.
Percentage of Successful Calls (Nb)
CME(Bulk) VOIP Cisco
Percentage of calls which completed successfully
Percentage of TollBypass Calls (percent)
CME(Bulk) VOIP Cisco
Ratio between Toll Bypass Calls and Total number of Calls
SCS Severely concealed seconds. Concealment lasting longer than fifty
milliseconds or five percent of the voice traffic
SIPCallsActive Total number of currently active SIP calls for the resource or resources
specified
SIPCallsInProgress Total number of SIP calls being established at the time of sampling
SNMP Availability (percent) (avg last hour) PROVISO Performance Metric; works with PVL 1.2 or better
SNMP Response Time (ms) (avg last hour) SNMP response time measured in milliseconds averaged over the last hour
SNMP Unavailable (percent) (avg last hour) Created by CME Formula Editor
ShortCall Identifies a call successfully established, but with a call duration less than 1
second. In this case, the CallManager set the CallDuration value to 0 in the
CDR table. A ShortCall call is also: - A Successful call - Any Inbound,
Outbound, or other type of call described above.
SuccessfulCall Identifies a call successfully established. Once the call is established, the
communication starts between the 2 parties. A successful call can be an
Inbound, Outbound, or any type of call described above.
Table 2: Key performance indicators
KPI Comment