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Chapter 3: Supported Reports and KPIs
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 33
Key performance indicators
Table 2 lists all of the key performance indicators (KPIs) supported by the Cisco IP Telephony Technology Pack.
Table 2: Key performance indicators
KPI Comment
AttendantConsoleClientsOnline Total number of attendant console clients currently online
AttendantConsoleClientsRegistered Total number of attendant console clients registered to the device
AuthenticatedCallsActive Total number of active authenticated calls
AuthenticatedPartiallyRegisteredPhone Total number of active authenticated extensions which have not completed
the registration process
AuthenticatedRegisteredPhones Total number of active authenticated and fully registered extensions
BRIChannelsActive Total number of BRI channels currently in use in the target device
BRISpansInService Total number of BRI spans available in the target device
CCM CPU Utilization (percent) (avg last 5
mn)
The average, over the last minute, of the percentage of time that this
processor was not idle
CCM Media Device Registration Availability
(percent)
Percentage availability that media devices could register with a CCM server
CCM Physical Memory Utilization (percent) In order to know the percentage of memory utilization, we have to sum the
amount of real system memory allocated to each process, and then divide
this value with the amount of physical memory contained by the host
CCM Registered CTI Devices (Nb) (Gauge) Total number of CTI devices which are registered to the CCM
CCM Registered Devices (Nb) (Gauge) Number of devices currently registered to the CCM device
CCM Registered Gateways (Nb) (Gauge) Total number of media gateways registered to a CCM device
CCM Registered Media Devices (Nb) (Gauge) Total number of media devices registered to a CCM server
CCM Registered Phones (Nb) (Gauge) Total number of IP phones registered to a CCM device
CCM Registered VoiceMail Devices (Nb)
(Gauge)
Total number of registered voicemail devices
CCM Rejected Devices (Nb) (Gauge) Total number of rejected devices
CCM SQL Server Availability percentage CCM SQL server availability percentage
CCM SQL Server Cache Hit ratio (percent) Buffer cache hit ratio. Percentage of time that a requested data page was
found in the data cache (instead of being read from disk).
CCM SQL Server Total number of Pages Total number of pages read and write
CCM SQL Server free buffers (Nb) Total number of data cache buffers currently in the free pool.
CCM SQL Server number active user
connections
Total number of open user connections
CCM SQL Server number of blocked users Total Number of users blocked by other users
CCM SQL Server number of locks Total number of locks being used by SQL Server