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Chapter 3: Supported Reports and KPIs
16 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack
Reporter set contents
This section describes the contents of the reporter sets provided in the Cisco IP Telephony Technology Pack,
including the key performance indicators (KPIs) for each report.
Note: If any fields are omitted from the CDR or CMR data, the corresponding metric fields in the reports have
dashes instead of zeroes.
Global Customer Reports
Global VOIP
KPIs
• ClusterOffNetCall
• PSTN Gateway Active DS0 Channels (Nb)
• Cluster Total Number of Normal Call Clearing
• ClusterJitter
• CCM CPU Utilization (percent) (avg last 5 mn)
• ClusterDropCall
• ClusterOnNetCall
• Cluster Percentage of Packet Lost (percent)
• ClusterSuccessfulCall
• PSTN Gateway Network Errors (percent)
• ClusterUnsuccessfulCall
• Interface Bandwidth Utilization Out (percent)
• PSTN Gateway Active DS0 Channels (Nb) (Gauge)
Charts
Call Detail Record
Cluster
Cluster Utilization Resource
KPIs
• Cluster Total Number of Outgoing External Calls (Nb)
• ClusterTollBypassCall
• Cluster Total Number of External Calls (Nb)
• Cluster Total Number of Company Calls (Nb)
• Cluster Erlang
• ClusterNbPacketsReceived