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Chapter 3: Supported Reports and KPIs
18 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack
• ClusterInternationalCall
• ClusterLocalCall
• ClusterInternalCall
• ClusterIncomingCall
Charts
• Incoming vs Outgoing Calls Ratio
• Types of Calls Distribution
Top 10 Cluster Call Completion
KPIs
• Cluster Percentage of Successful Calls (percent)
• Cluster Percentage of Drop Calls (percent)
• Cluster Percentage of Normal Call Clearing (percent)
Cluster Quality Group
KPIs
• ClusterMOS
• Cluster Percentage of Drop Calls (percent)
• MLQK
• ClusterLatency
• ClusterJitter
• Cluster Percentage of Packet Lost (percent)
• Cluster Percentage of Successful Calls (percent)
Charts
• Successful Calls Percent Distribution Chart
• Mean Opinion Score
Cluster Utilization Group
KPIs
• Cluster Percentage of Company Calls (percent)
• ClusterIntersiteIPCall
• Cluster Percentage of TollBypass Calls (percent)
• Cluster Erlang
• ClusterNbPacketsReceived
• Cluster Total Hours of Traffic
• ClusterNbPacketsSent
• ClusterTotalCall