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When the Body Shop approached HP for a solution for its business, the
brief was very clear – streamline the checkout process. The HP iPAQ
Pocket PC Point of Sale (POS) system was the answer.
Mobile checkout points provide a wealth of product information and
instant receipts for sales transactions. The familiar Windows-based
interface makes the HP iPAQ easy to use and allows synchronised data
transfer between the mobile units, making sales tracking and reporting
much easier.
Today, instead of the traditional cash-register based checkout, Body Shop
outlets in Hong Kong offer customers a brand new way to shop. Store
assistants armed with HP iPAQ mobile POS systems help customers get
information and purchase goods when and where they want. No more
queuing to make payments or ask questions. The HP iPAQ has reduced
customer wait times, improved service levels and helped the company
maximise display space without compromising on checkout points.
”The HP iPAQ was an obvious
choice for us. We looked
at other platforms but for
the perfect convergence
of usability, performance,
versatility and convenience,
HP iPAQ stands out from
the rest.“
Karin Ong
General Manager
and Executive Director
The Body Shop
HP iPAQ success story
The Body Shop, Hong Kong
The challenge
- Improve customer service and revenue per outlet by
streamlining the checkout process
The solution
- Mobile POS system that utilises HP iPAQ equipped
with 802.11b CompactFlash wireless LAN adapters
and thermal printers
- System integration through I-Zone development
The results
- Reduction in average waiting time
- Multiple points of sale provided consumers with a more
convenient shopping experience
- Increased productivity of retail outlets
The Body Shop chooses the HP iPAQ Pocket PC
to improve customer service