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Chapter 8 | Troubleshooting | 147
Connection is unreliable
• Make sure the modem is firmly seated and connected to
both your HP Jornada and the telephone jack.
• Disable call waiting. On the Start menu, point to
Settings, click Control Panel, and then double-click
the Dialing icon. Select Disable call waiting by
dialing and enter the disable code specified by your
telephone company.
Network connection is not listed
in the ActiveSync dialog box
• Close the dialog box, wait a few minutes, and try again.
• Reset your HP Jornada. (See the Resetting section in
this chapter.)
Infrared transfer between Windows CE–based
devices
If you are unable to transfer information between
WindowsCE–based devices by infrared, try the following.
• Transfer only one file, or no more than 25 contact cards,
at a time.
• Position the infrared ports so that they line up and are
less than 1meter (3feet) but more than 5centimeters
(2inches) apart.
• Make sure nothing is blocking the path between the two
infrared ports.
• Adjust the room lighting. Some types of lighting inter-
fere with infrared communication. Try moving to a
different location or turning off some lights.
Chapter8.p65 0108 2/4/99, 4:14 PM147