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Initial Setups: Call Options, continued
12
❻
Click on the Transfer Options tab. There are four options in the drop-
down menu, Off, a) Mailbox, b) Phone System and c) 3-Way Call. Unless
this is set to Off, any time your members press 0 during a PhoneTree
message they will be transferred to the location you specify here.
a. Mailbox: Choosing this option allows your members to leave you a
voice mail message, just as if you had an answering machine hooked
up to PhoneTree. You will need to record an OGM (outgoing message)
that will be played after a member presses 0. To do this, click OK on
this screen and read the instructions on page 44 of the PhoneTree
User’s Manual. Don’t forget to tell your members
in your PhoneTree
message to press 0 if they want to leave a message.
b. Phone System allows your members to be transferred to a live operator
in your office. You will be prompted to specify the extension to where
the call will be transferred, and also to specify a hook flash delay (leave
at 3 unless you experience problems). This option requires that
PhoneTree be connected to an analog extension on your phone system.
c. Choose the 3-Way Calling option if you subscribe to 3-Way Calling
through the phone company and you’d like your members to be able to
be transferred to another number. You will need to specify the number
to where the member will be transferred, and also to specify a hook
flash delay (leave at 3 unless you experience problems).
❼
Click on the Advanced Options tab. In general, we recommend you not
change these options unless directed to do so by PhoneTree technical
support. However, you may need to adjust these settings from time to time.
a
c
b