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VideoPhone is not functioning properly behind NAT. Go to
Settings/Network/Public IP. Select “Auto detect public IP
Address.” If the VideoPhone is unable to detect the public IP
Address, it should be entered manually using “Use specific IP
Address.” The public IP Address is given to you by either your ISP
or your network administrator.
Incorrect network speeds. See the Incorrect Network
Speeds section in this Troubleshooting Guide
Volume is adjusted incorrectly. You can adjust the volume on
the TV as you would when watching a television show. You might
also be able to adjust the volume on your telephone. Consult your
TV and/or telephone user guide for support.
13
. .
. .
. Audio stops during a call.
Far side muted their audio. If the far side mutes their audio you
will not be able to hear him or her.
Network is congested. Give the VideoPhone a couple of
minutes to try to recover, or disconnect the call and try again at a
later time.
14. Audio has a echo.
Far side television is too loud. The far side television volume
needs to be turned down.
15. Excessive delay during a conversation.
Incorrect network speed settings (too fast). Decrease the
send/receive speeds and attempt the call again.
(Settings|Network|Speed)
Troubleshooting (continued)