Filter
Top Products
40
Troubleshooting (continued)
4. Telephone or televison produces an off-hook signal.
Telephone is off the hook. Hang up the phone.
5.Telephone or television produces a fast busy signal.
Person you are trying to call is not registered with the
directory service. Call the person using direct IP or wait until the
person is registered with the directory service.
Person you are trying to call is in a call or has rejected your
call. Try your call at a later time.
6. Picking up the phone displays a window with speed dial list or
brings up a message about no entries in the speed dial list.
VideoPhone is not registered with the directory service.
Sometimes it takes the VideoPhone up to ten minutes to register.
Verify all network settings, including DNS. See Network section
for reference.
7. Telephone doesn’t ring with an incoming call.
VideoPhone is set for Auto-Answer. If the VideoPhone is set
up for Auto-Answer then the phone will not ring with an incoming
call. Fix by turning off Auto-Answer via the Settings/General menu.
Telephone is not properly plugged in. Ensure that the phone is
properly plugged into the VideoPhone. If the telephone is not self-
powered, ensure that it is properly plugged into a power supply.
Consult your telephone user manual for reference.
Telephone ringer is off. Make sure the ringer on the phone is
turned on. Consult your telephone user manual for reference.
8. VideoPhone freezes-up while answering a call.
VideoPhone is not functioning properly behind a firewall.
See next section, “No video in a call” solution.