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Troubleshooting
1. Cannot make a call using a phone number.
Check that you did not misdial the number. If the person you are
calling is outside of your area code, you must dial a “1” before the
area code and then the number.
The VideoPhone is not connected to the Internet.
The VideoPhone is not registered with the directory service.
It may take the VideoPhone up to 10 minutes to register. Verify all
network settings, including DNS.
Far side of the call is not registered with the directory ser-
vice. If you are calling someone who has an endpoint besides a
DVC-1000 VideoPhone, you will have to make direct IP calls to
them. If the far side has a DVC-1000 VideoPhone and you cannot
connect to them via the directory service, they are probably not
registered.
2. Error Message displays on main screen.
VideoPhone could not register with a directory service.
Sometimes it takes the VideoPhone up to ten minutes to register.
Verify all network settings, including DNS. Check your network
settings.
3. Cannot make direct IP calls.
VideoPhone is not connected to the Internet. See the Internet
Connection section in this Troubleshooting Guide.
The person you are trying to call is unreachable. Ensure the
IP address of the person you are trying to call is correct.