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DSUII Attendant User’s Guide
August, 03 Comdial 39
4. ADVANCED CALL HANDLING
4.1 Waiting for a Line (Queuing)
If all the lines in a line group are busy, you can place your telephone
in a queue to await an idle line in the line group.
• To queue for a line group,
1. PRESS INTERCOM.
2. DIAL line group access code (9, 81, 82, 83).
3. HEAR busy tone.
4. DIAL *8 and hang up.
5. When line group is free, your telephone sounds several short ring
bursts.
6. LIFT the handset, LISTEN for dial tone AND MAKE call.
• To cancel line group queuing,
—PRESS INTERCOM, DIAL #8 AND HANG UP.
• To queue for a line that appears on your telephone,
1. PRESS HOLD.
2. PRESS line button of busy line.
3. HEAR short tone.
4. When the line is free, your telephone sounds five short ring bursts tell-
ing you that you can use your line.
5. LIFT handset to answer. If you no longer need the line, ignore the ring
burst.