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TROUBLESHOOTING
Note: If you still have difculties after following the instructions in this section, disconnect
the AC adapter from the Ensemble, then reconnect.
I cannot hear a dial tone.
• Make sure the AC adapter is connected properly - the screen should be active.
• Conrm that the telephone line cord is connected properly; this unit needs POTS
(Plain Old Telephone Service) to work.
• Disconnect the telephone from the telephone line cord and connect the line to a
known working telephone. If the working telephone operates properly, contact our
service personnel to have the Ensemble repaired. If the working telephone does not
operate properly, contact your telephone service provider.
I have no Wi-Fi symbol showing on the upper bar of the screen.
• If you are using the WAP included with your Ensemble, follow the steps below:
• Reset power to WAP (unplug the power to the WAP, plug the power back into
the WAP, and wait 5 minutes - make sure the lights next to “Power”, “Wireless”
and “LAN” or “WAN” are solid);
• Reset power to Ensemble, wait until the numeric keypad screen is displayed
• The Wi-Fi symbol should now be displayed in the upper bar of your screen.
• Press the “Connection” icon and make sure you have a green check mark next to
the network to which you are connected (if different than “EnsembleWAP”); if
there is no green check mark next to any of the displayed networks, manually con-
nect to your home network.
I can’t caption my calls.
• Your Ensemble has to be registered with ClearCaptions to access this feature; check
to see if it is registered by pressing the “Settings” icon and then choosing ”About
Phone”.
• If your Ensemble is not registered, press the “Register” button displayed next to the
“ClearCaptions Device ID”, then follow on-screen directions.
• If your Ensemble is registered with ClearCaptions, make sure the “CC” button is
blue during your calls; pressing this button to on (blue) or off (gray) will start/stop
captioning.
The Ensemble does not ring.
• Check the screen. If the Ringer icon is “OFF”, press the icon to turn the ringer on;
the Ringer icon should change to “ON”.
I cannot make long distance calls.
• Conrm that you have long distance service - check with your phone service pro-
vider.
Caller information is not displayed.
• You must subscribe to Caller ID service. Contact your telephone service provider
for details.
• If your Ensemble is connected to any additional telephone equipment such as a
Caller ID box or cordless telephone line jack, plug the Ensemble directly into the
wall jack.
• If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL lter be-
tween the Ensemble and the telephone line jack. Contact your DSL/ADSL provider
for details.
• The name display service for landline calls may not be available in some areas. Con-
tact your telephone service provider for details.
• Other telephone equipment may be interfering with this unit. Disconnect the other
equipment and try again.
Caller information is displayed or announced late.
• Depending on your service provider, the Ensemble may display or announce the
caller’s information at the second ring or later.
Caller information is not announced.
• The talking Caller ID feature is turned off. Turn it “ON”. Change the setting by
pressing the “Settings” button on the LCD screen. Select “Talking CID”, then press
the button to make sure it is set to “ON”.
I cannot dial the phone number edited in the caller list.
• The phone number you dialed might have been edited incorrectly. For example,
the long distance “1” or the area code is missing. Edit the phone number with
another pattern.