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Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition
OL-18613-01
Chapter 19 Do Not Disturb
Introducing the Do Not Disturb Feature
When DND is enabled, all new incoming calls with normal priority will honor the DND settings for the
device. High-priority calls, such as Cisco Emergency Responder (CER) calls or calls with Multi-Level
Precedence & Preemption (MLPP), will ring on the device. Also, when you enable DND, the Auto
Answer feature gets disabled.
Table 19-1 provides a checklist to configure the Do Not Disturb feature. For more information on the Do
Not Disturb feature, see the “Introducing the Do Not Disturb Feature” section on page 19-2 and the
“Related Topics” section on page 19-17.
Introducing the Do Not Disturb Feature
When DND is enabled, all new incoming calls with normal priority will honor the DND settings for the
device. High-priority calls, such as Cisco Emergency Responder (CER) calls or calls with Multi-Level
Precedence & Preemption (MLPP), will ring on the device. Also, when you enable DND, the Auto
Answer feature gets disabled.
The user can enable and disable DND by any of the following methods:
• Softkey
• Feature Line Key
• Cisco Unified CM User Options windows
You can also enable and disable DND on a per-phone basis in Cisco Unified Communications Manager
Administration.
When you enable DND, the Cisco Unified IP Phone displays the message Do Not Disturb is active.
when DND is active, the DND line button icon also turns into an empty circle, and the light turns amber.
Incoming Call Alert Settings
DND incoming call alert settings determine how the incoming call alert gets presented to the user when
DND Ringer Off or DND Call Reject is enabled. The following list gives the available options:
• None—This option specifies that the DND Incoming Call Alert setting from the Common Phone
Profile window will get used for this device.
• Disable—This option disables both beep and flash notification of a call but for the DND Ringer Off
option, incoming call information still gets displayed. For the DND Call Reject option, no call alerts
display and no information gets sent to the device.
Table 19-1 Do Not Disturb Configuration Checklist
Configuration Steps Related Procedures and Topics
Step 1
Configure DND service parameters. Setting the Do Not Disturb Service Parameters,
page 19-7
Step 2
Configure DND softkeys. Configuring DND Softkeys, page 19-7
Step 3
Configure DND feature line keys. Configuring a DND Feature Key, page 19-8
Step 4
Configure device-based DND parameters. Configuring Device Parameters for DND, page 19-8
Step 5
Configure phone profile settings. Adding DND to Common Phone Profiles, page 19-10