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Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition
OL-18613-01
Chapter 19 Do Not Disturb
How to Use the Do Not Disturb Feature
Figure 19-3 High Priority Call with DND Ringer Off Enabled on a Shared Line
Normal Call with DND and Call Forward No Answer Enabled on a Nonshared Line
The following steps show the call flow for a call that you make to a phone with both DND and Call
Forward No Answer active:
1. Phone B configures Call Forward No Answer to forward calls to Phone C.
2. Phone B activates DND.
3. Phone A calls Phone B.
4. Phone B beeps and does not answer the call.
5. The call gets forwarded to phone C, which rings normally.
DND Call Reject Option
The following examples use the DND Call Reject option.
Normal Priority Call with DND Call Reject Enabled on a Nonshared Line
The following steps show the call flow for a call with Call Reject enabled on a nonshared line:
1. Phone B activates DND Call Reject with a DND Incoming Call Alert setting of Beep Only.
2. Phone A call Phone B.
3. Cisco Unified Communications Manager rejects the call with the reason User Busy.
4. Phone B gets a beep tone only.
Normal Priority Call with DND Call Reject Enabled on a Shared Line
The following steps show the call flow for a call with Call Reject enabled on a shared line:
1. Phone B activates DND Call Reject with a DND Incoming Call Alert setting of Beep Only.
2. Phone A call Phone B.
Cisco Unified
Communications Manager
Phone A calls Phone B Phone B'
rings
normally
Cisco Unified Communications Manager
extends the call to Phone B. Phone B will
only get a Beep to indicate an incoming call.
Phone B Answers and Parks the call. Park
Reversion occurs and Phone B rings normally.
M
Phone A
IP
Phone B
IP
201291
Phone B is on
DND Ringer Off
with the DND
Incoming Call
Alert Setting as
Beep Only
Phone B'
IP