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Hold a Call
To place a call on hold while on the call:
• Press the Hold soft key.
To retrieve a held call:
• Press the Resume soft key.
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If multiple calls are on hold, use the Navigation button to select the desired call before you press Resume.
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If multiple calls on multiple lines are on hold, press the line button for the line that you want to pick up. The active call
on the other line is automatically put on hold.
Note Because the hold feature can generate music or tones, avoid using hold when dialed into a remote conference system.
Conferences that are created locally on your phone can safely be placed on hold without introducing music or tones
into the conference.
Mute a Call
To mute a call:
• While on a call, press the Mute button. The Mute button lights, indicating that the other party cannot hear you.
To deactivate the mute function, do one of the following:
• Press the Mute button again.
• Lift the handset if you are using mute with your speakerphone.
Note The Mute feature does not generate music or a tone.
Manage Call Waiting
If you are on a call when a second call comes in, you hear a call-waiting tone or see a flashing indicator light on the handset
rest, depending on the configuration of your phone.
To answer the new call on the same line:
1. Use the Navigation button to select the call
2. Press the Answer soft key to answer the call. The call on the other line is automatically put on hold.
To return to the original call:
1. Use the Navigation button to reselect the call.
2. Press the Resume soft key to reconnect to the call.
For calls on a separate line:
• Press the Line button for the incoming call. The call on the other line is automatically put on hold.
To return to the original call:
• Press the Line button associated with the original call.
Retrieve Voice Messages
To retrieve voice messages:
1. Select an available Cisco Unified IP phone line by lifting the handset, pressing the speakerphone button, or pressing a line
button. Listen for the dial tone.
2. Press the Messages button, and follow the voice instructions.