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To Make a Priority (Precedence) Call:
Enter the MLPP access number (provided by your system administrator) followed by the precedence level (0-4) and the phone
number.
Note If you enter an invalid MLPP access number, a verbal announcement alerts you of the error.
To Answer an MLPP Call:
End an active call (if necessary) and answer the MLPP call.
If the active call has lower precedence than the incoming call, the active call is preempted.
Tips
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When you are receiving a priority (precedence) call, an MLPP icon on your phone screen indicates the priority level of
the call.
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When you make or receive an MLPP-enabled call, you hear special ring tones and call-waiting tones different from the
standard tones.
–
When you or the other party are receiving a call that must preempt the current call, disconnect immediately to allow
the higher priority call to ring through.
–
When you have more than 1 active call, the call with the lowest precedence is preempted. Similarly, for outgoing calls,
the call with lower precedence is preempted first.
Call-Blocking (Toll Bar) Override
Call blocking prevents unauthorized use of phones. It is implemented by matching a pattern of specified digits during a specified
time of day and day of week or date. The call-blocking override feature allows individual phone users to override the predefined
call blocking.
Note Contact your system administrator for your personal identification number (PIN).
To place calls when call-blocking is enabled:
1. Press the Login soft key on the Cisco Unified IP phone.
2. Enter the Personal Identification Number (PIN) that is associated with the phone.
Transfer a Call
To transfer a selected call to another number, you can use blind transfer or consultative transfer:
Blind Transfer
Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom you are transferring
the call).
To make a blind transfer call:
1. During a call, press the Trnsfer soft key. The call is placed on hold.
2. Dial the number to which you want to transfer the call.
Consultative Transfer
Redirects the call after first allowing you to speak to the transfer recipient.
To make a consultative transfer:
1. During a call, press the Trnsfer soft key. The call is placed on hold.