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Troubleshooting Your Phone
Refer to the following table for some general troubleshooting information for your phone.
Problem Explanation
The phone Hold and Menu
buttons are lit or flashing after
the phone is connected to power
Your phone did not initialize correctly. Contact your system
administrator who will help you troubleshoot the problem.
No dial tone Check that all the cable connections are secure and that the phone
is properly connected to power. See the “Connecting Your Phone”
section on page 4.
If necessary, contact your system administrator who will help you
troubleshoot the problem.
The phone does not ring. Check the ring volume setting. See the “Adjusting the Volume”
section on page 15.
The Menu button was
accidentally pressed and you
entered the IVR system.
Hang up the phone to exit. This resets the phone.
The phone Hold button flashes
red and the Menu button flashes
green at the same time.
The phone’s firmware is being upgraded. After the upgrade, all
LEDs on the phone should be off.