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Freestyle 2010 ~ Issue 2 ~ Edition 1 ~ 25th June ’02 ~ 4795
General information
Guarantee
Your Freestyle 2010 is guaranteed for a period
of 12 months from the date of purchase.
Subject to the terms listed below the guarantee
will provide for the repair of, or at BT’s or its
agent’s discretion, the option to replace the
Freestyle 2010, or any component thereof,
(other than batteries), which is identified as
faulty or below standard, or as a result of
inferior workmanship or materials. Products
over 28 days old from the date of purchase may
be replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent
as instructed.
• This guarantee does not cover any faults
or defects caused by accidents, misuse, fair
wear and tear, neglect, tampering with the
equipment, or any attempt at adjustment or
repair other than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee
period:
If you experience difficulty using the product
you should contact the Helpline on
0870 240 3962
or email
bt.freestyle.helpdesk@vtecheurope.com
If the problem is not remedied, you will be
advised to return your product.
Outside of the 12 month guarantee
period:
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network. We recommend that you
call the Helpline on
0870 240 3962
and ask
for details of our recommended repair agents.
If you have to return your product:
If the Helpline is unable to remedy your
problem they will ask you to return the product.
Pack the base station and handset securely,
preferably in the original packaging. All parts
must be returned including line cords, power
supply units, and the original batteries.
(Please note that we cannot take responsibility
for goods damaged in transit.) Please obtain
and keep proof of posting from the Post Office.
GENERAL INFORMATION