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BT Lyric 1100 – 4th Edition – 11th September ’03 – 5358
General information
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning it, please read the ‘Help’
section beginning on page 46, or contact the BT Lyric 1100 Helpline on 0870 605 8047,
9.00am–5.30pm, Monday to Friday, 9.30am–2.30pm Saturday.
In the unlikely event of a defect occurring, please follow the Helpline’s instructions for
replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the
approval requirements for connection to the telephone network. We recommend that you
contact BT’s approved repair agent, TecLogic on 01672 564444 or a local qualified
repairer.
Returning your phone
If the Helpline is unable to remedy your problem they will ask you to return the product.
Where possible, pack the product in its original packaging. Please remember to include all
parts, including the line cords, power supply units and the original batteries. (Please note
that we cannot take responsibility for goods damaged in transit.) Please obtain and keep
proof of posting from the Post Office.
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