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Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning it, please read the ‘Help’
section beginning on page 52, or contact the BT Freestyle Helpline on 0870 605 8047,
9am–5.30pm, Monday to Friday and 9.30am–2.30pm Saturday.
In the unlikely event of a defect occurring, please follow the Helpline’s instructions for
replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has
ended, the repair must meet the approval requirements
for connection to the telephone network. We recommend
that you contact BT’s approved repair agent, TecLogic on
08702 405029 or a local qualified repairer.
Returning your phone
If the Helpline is unable to remedy your problem they
will ask you to return the product. Where possible, pack
the product in its original packaging. Please remember
to include all parts, including the line cords, power supply
units and the original batteries. (Please note that we cannot
take responsibility for goods damaged in transit.) Please
obtain and keep proof of posting from the Post Office, or
the carrier you use.
General information
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of
purchase is required so please
keep your receipt.
Enter your base PIN here:
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(see page 46 for more information)
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