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Contents - Page 3
Contents (Cont.)
Transfer, Park & Hold Calls ......................................................................................................................... 20
Transferring Calls...................................................................................................................................................20
Holding Calls ..........................................................................................................................................................20
Parking Calls..........................................................................................................................................................21
Dialling Ahead ........................................................................................................................................................21
Diverting Calls............................................................................................................................................... 22
Using Diverts..........................................................................................................................................................22
Setting the Divert Types and Personal Numbers ...................................................................................................24
Switching Divert All On/Off.....................................................................................................................................25
Switching No Calls On/Off......................................................................................................................................25
Displaying an Absence Message ...........................................................................................................................26
Forwarding Calls ....................................................................................................................................................26
DSS Keys....................................................................................................................................................... 27
Setting Up a DSS Key............................................................................................................................................27
Using DSS Keys.....................................................................................................................................................27
BLF Status Lamps..................................................................................................................................................28
DSS Key Label.......................................................................................................................................................28
DSS Key Label Template.......................................................................................................................................28
Interruptions During a Call .......................................................................................................................... 29
Answering a Call Waiting .......................................................................................................................................29
Answering an Alert .................................................................................................................................................29
Single Pips - Intrusion ............................................................................................................................................29
Please Finish Call Message...................................................................................................................................29
ACD Working................................................................................................................................................. 30
ACD on 2050 Phones?...........................................................................................................................................30
Starting ACD Working - Logging On ......................................................................................................................30
Stopping ACD Calls Temporarily - Busy.................................................................................................................30
Finishing ACD Working - Logging Off.....................................................................................................................30
Manager-Secretary Setup ............................................................................................................................ 31
Planning Soft DSS Keys.........................................................................................................................................31
Setting Up Soft DSS Keys......................................................................................................................................31
Changing the Soft DSS Display Mode....................................................................................................................32
Changing the Soft DSS Extensions........................................................................................................................32
Changing the Soft DSS Usage...............................................................................................................................32
Manager-Secretary Working........................................................................................................................ 33
Using Soft DSS Keys .............................................................................................................................................33
Soft DSS Key Display.............................................................................................................................................33
Making Calls...........................................................................................................................................................33
Park Transferring Calls...........................................................................................................................................34
Alerting a Busy Extension ......................................................................................................................................34
Remotely Switching No Calls/Divert On/Off ...........................................................................................................34
INDeX 10.0 2030/50/60 User's Guide Contents – Page 3
38DHB0002UKFN Issue 2 (07/2002)