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Troubleshooting
Troubleshooting
If you have difficulty with your remote dial pad, please try the
suggestions below. For Customer Service, visit our website at
www.telephones.att.com, or call 1 (800) 222–3111.
In Canada, dial 1 (866) 288-4268.
17
My remote dial
pad doesn’t
work at all.
• Make sure the battery is correctly installed
with the plug securely connected.
• Make sure the power cord is securely
plugged into the remote dial pad charger,
and the charger adapter is plugged into
a working electrical power outlet not
controlled by a wall switch.
• Make sure the remote dial pad is registered
to a headset base (AT&T models TL7610/
TL7611/TL7650/TL7651 only).
• The remote dial pad does not work with
any AT&T DECT 6.0 cordless headset system
that is connected to a telephone that is part
of a digital business system unless there
is an analog terminal adapter (ATA) on the
line. Please contact your IT department,
telephone administrator, or your telephone
service provider to determine if this remote
dial pad is compatible with your telephone
system.
• Make sure the telephone line cord and other
necessary cables are firmly connected to the
headset base.
• Make sure the remote dial pad is fully
charged. For optimal daily performance,
return the remote dial pad to its charger
when not in use.