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Appendix
Troubleshooting
52
Appendix
Troubleshooting
The charge
light is off.
• Caller ID is a subscription service. You must subscribe to
this service from your local telephone company for this
feature to work on your phone.
• If you subscribe to high-speed Internet service (Digital
Subscriber Line - DSL) through your telephone line, you
must install a DSL filter between the telephone base
and the telephone wall jack (see page 5). The filter will
prevent noise and caller ID problems caused by DSL
interference. Please contact your DSL service provider
for more information about DSL filters.
• Your caller must be calling from an area that supports
caller ID.
• Both you and your caller’s telephone companies must
use caller ID compatible equipment.
My caller ID
isn’t working.
• Make sure the power and line cords are plugged in
correctly and securely.
• Unplug the unit’s electrical power. Wait for 15 seconds,
then plug it back in. Allow up to one minute for the
cordless handset and telephone base to reset.
• Clean the cordless handset and telephone base charging
contacts each month using a pencil eraser or cloth.
• Your phone might be malfunctioning. Please refer to
the Limited warranty section of this user’s manual for
further instruction.
System does
not receive
caller ID when
on a call.
• Make sure you subscribe to caller ID with call waiting
features services provided by your local telephone
company. Caller ID features will work only if both you
and the caller are in areas offering caller ID service, and
if both telephone companies use compatible equipment.