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If you have difficulty with your handset lifter, please try the
suggestions below. For customer service, visit our website at
www.telephones.att.com, or call 1 (800) 222–3111.
In Canada, dial 1 (866) 288-4268.
Troubleshooting
Appendix
The switch hook presser doesn’t rise at all.
• Make sure thatMake sure that LIFTER MODE light on the headset base is on.
Press the MODE button on the headset base to change the mode.
• Make sure the lifter control cable is securely plugged into
the LIFTER jack on the headset base via the TL7610/TL7611
base adapter.
Make sure all cords and the telephone line cord are securely
connected to the proper sockets.
• Make sure the headset base has power.
Make sure your headsets are charged and registered to the
headset base. For registration instructions, refer to the manual
provided with your TL7610/TL76111 product, or visit
www.telephones.att.com to download the manual.
When I press ON/OFF on the headset, the handset lifter rises,
but the call is not connected or I do not hear a dial tone.
• Try all the suggestions above.
• When using the handset lifter, make sure that the headset
base is set to LIFTER MODE and the telephone line cord
is connected to the telephone line jack on the back of the
corded phone.
• The handset lifter may not rise high enough to release the
switch hook. Try to adjust the height of the lifter arm by
turning the ADJUST LIFTER knob until it reaches the desired
angle. Adjust the switch hook presser by turning the switch
hook presser adjustment knob so that the switch hook is
released when the lifter arm rises.
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