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Appendix
43
Appendix
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For Customer
Service, visit our web site at www.telephones.att.com, or call 1-800-222-3111. In
Canada, call 1-866-288-4268.
My phone
doesn’t work
at all
• Make sure the power cord is securely plugged in.
• Make sure that the battery pack connector is securely plugged into
the cordless handset.
• Make sure the telephone line cord is securely plugged firmly into the
telephone base and the telephone wall jack.
• Charge the battery pack in the cordless handset for at least 16 hours.
For optimum daily performance, return the cordless handset to its
base when not in use.
• Reset the base. Unplug the unit’s electrical power. Wait for approxi-
mately 15 seconds, then plug it back in. Allow up to one minute for
the cordless handset and base to reset.
• You may need to purchase a new battery pack, please refer to page 8
of this user’s manual.
I cannot get a
dial tone
• First try all the suggestions above.
• Move the cordless handset closer to the base. You might have moved
out of range.
• Your line cord might be malfunctioning. Try installing a new line cord.
• If the previous suggestions don’t work, disconnect the base unit from
the telephone jack and connect a different phone. If there is no dial
tone on that phone either, the problem is in your wiring or local ser-
vice. Contact your local telephone company.
I cannot dial
out
• First try all the suggestions above.
• Make sure you have a dial tone before dialing. The cordless handset
may take a second or two to find the base and produce a dial tone.
This is normal. Wait an extra second before dialing.
• Make sure your phone is set to the correct dial mode for the type of
service that you have (pulse or touch tone). Refer to the Installation
section of this user’s manual (page 19) to set the dial mode.
• If the other phones in your home are having the same problem, the
problem is in your wiring or local service. Contact your local tele-
phone company (charges may apply).
• Eliminate any background noise. Noise from a television, radio or
other appliance may cause the phone to not dial out properly. If you
cannot eliminate the background noise, first try muting the cordless
handset before dialing, or dialing from another room in your home
with less background noise.