AT&T E2912B Cordless Telephone User Manual


 
47
Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For
Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111.
In Canada dial 1 (866) 288-4268.
My telephone
does not work
at all.
Make sure the battery is installed and charged correctly
(page 7). For optimum daily performance, return the cord-
less handset to the telephone base after use.
Make sure the power adapter is securely plugged into an
outlet not controlled by a wall switch.
Make sure the telephone line cord is plugged firmly into the
telephone base and the modular wall jack.
Unplug the telephone’s electrical power. Wait for approxi-
mately 15 seconds, then plug it back in. Allow up to one
minute for the cordless handset and base to synchronize.
Charge the battery in the cordless handset for at least 16
hours.
Remove and re-insert the battery. If that still does not work,
it may be necessary to purchase a new battery. Please refer
to the Battery installation & charging section of this user's
manual (page 7).
Disconnect the telephone base from the telephone line wall
jack and plug in a working telephone. If this telephone does
not work, the problem is probably in the wiring or the local
service. Call the local telephone company.
There is no dial
tone.
First, try all the above suggestions. First, try all the above suggestions.
Move the cordless handset closer to the telephone base. It Move the cordless handset closer to the telephone base. It
might be out of range.
The telephone line cord might be malfunctioning. Try install- The telephone line cord might be malfunctioning. Try install-
ing a new telephone line cord.
Disconnect the telephone base from the telephone jack and Disconnect the telephone base from the telephone jack and
connect a different telephone. If there is no dial tone on the
telephone either, the problem is in your wiring or local ser-
vice. Contact your local telephone company.