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Contact Information
User’s Guide and Help files
Software Registration
Important Note, Please Read:
For NavMan GPS Jacket Users
Technical support is available to registered users during standard business hours —
Monday-Friday, 9:00am-5:00pm.
North America - Web: www.alk.com, E-mail: cpsupport@alk.com,
Fax: 609-252-8166, Phone: 888-872-8768
Europe - Web: www.alk.eu.com, E-mail: uksupport@alk.eu.com,
Postal: Suite 8, 4 Bloomsbury Square, London WC1A 2RP, UK
Phone: +44 (0)207 404 4222
Australia - Web: www.travroute.com.au/support.html,
E-mail: support@travroute.com.au, Phone: 03-9855-1498
ALK's 30-DAY MONEY BACK GUARANTEE and Return Policy:
We know you'll love our products. If, however, you are not satisfied with any
CoPilot product you purchase directly from ALK, you may return it within 30 days
for a refund of the price paid (excludes shipping and handling). Complete shipping
instructions can be found in the CoPilot User’s Guide and desktop Help, or go to
ALK’s web site at www.alk.com.instructions can be found in the CoPilot User’s Guide
and desktop Help, or go to ALK’s web site at www.alk.com.
NOTE: This policy does not include additional map data regions or product
bundles that include Pocket PCs.
For more detailed instructions, on your desktop go to the Windows Start menu >
Programs > CoPilot > User Manual to open and print the CoPilot User’s Guide in .PDF
format. Or refer to the CoPilot Help Files in your desktop application (Help menu
> Help Contents and Search) or on your Pocket PC (Tools menu > Help).
Registered users are entitled to technical support, discounts on new versions of
CoPilot, new product information, and software enhancements.
· North America: Go to www.alk.com (click "Support Center") or
call ALK® Technologies at 609-252-8191 (M-F, 9:00 AM - 5:00 PM EST).
· Europe: Go to www.alk.eu.com and click "Support Center".
· Australia: Go to www.travroute.com.au and click "Support".
ALK Technologies has a one-per-licensing non-transferable registration.
Unauthorized purchases from private owners are not supported or under
warranty, and special pricing does not apply.
If you are using this software with the NavMan GPS Jacket (the jacket will have
the word NAVMAN molded into the back of it and has a conical antenna), you
must install drivers for the jacket separately. For the NavMan drivers and
installation instructions visit our Support Center on http://www.alk.com or
follow this direct link to the FAQs:
http://www.alk.com/support/copilotlive_pocketpc5/faqs.asp
The NavMan FAQ is under the GPS Receiver and Tracking section.
Do not use this product in any way that interferes with safe and attentive
operation of a vehicle. The driver must remain alert at all times to actual road
conditions and obey all posted signs and traffic regulations. Always keep your
hands on the steering wheel and eyes on the road when driving! While
driving, either ask a passenger to operate CoPilot or pull over to the side of the
road when operating CoPilot on your Pocket PC.