Filter
Top Products
Model 53i IP Phone User Guide 47
Handling Calls
Retrieving a Held Call
If you have more than 1 call on hold, you can scroll through the held call
information by pressing
3 and 4 navigation keys. To reconnect to a call
press the line/call appearance button where that call is being held. If you
press the call/line appearance button again, you will disconnect from the
call.
Transferring Calls
Blind Transfer
A blind transfer is when you transfer a call directly to another extension
without consulting with the person receiving the call. To do this, simply
complete the transfer immediately after you have entered the number. The
call goes directly to the extension or outside line you transferred to. If the
party you are transferring the call to does not answer, the transferred call
rings back to your extension.
Consultive Transfer
You also have the option to consult with the person you are transferring
the call to, before you complete the transfer. To do this, remain on the line
until the receiving party answers the call. After consulting with the
receiving party, you can either complete the transfer or cancel the transfer
to go back to the original call.
Use the following procedure to transfer a call to another extension. Use the
following illustration as a reference.
1. Connect to the call you wish to transfer (if not already connected).
2. Press the Transfer Key. You will hear a dial tone as a second line opens
up.
IP Phone UI
Transfer
Key