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Appendix C Sources of Support
Printronix Technical Support
Printronix Technical Support is available world-wide. When calling Printronix
for assistance, please have the following information readily available:
• Your phone number, fax number and shipping address.
• A description of the problem.
• The printer model.
• The type of host computer you are using.
• The type and version of operating system you are using.
• The application and version you are using.
• The interface you are using (e.g., network using a RP500, parallel, serial).
• If using the network interface, the network protocol (TCP/IP, EtherTalk,
LAT, IPX).
• The printer emulation you are using (e.g., Digital LG, LP+ [Proprinter XL,
Epson FX, P-series], VGL or PGL).
• Your printer’s configurations listed on the LG Configuration Summary
page. To print out this page, refer to Chapter 6 of this manual.
• If you have a printer hardware problem you cannot resolve, provide the
error message displayed on the Control Panel. For a list of possible error
messages, refer to Chapter 6 of this manual.
