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- Advise the customer that you are sending him or her a brand new replacement set
(Cordless 2230 or 2255 whichever the customer has). If the customer does not want the
replacement, advise him or her to return their unit to the place of purchase. Stop! If the
customer accepts the replacement 2230/2255 continue....
- Inform the customer that he or she will receive the new replacement set(s) within 14
business days. Explain that you will also send an ARS label (via US Mail) for him or
her to return his or her original unit.
- Verify and update the customer's profile with all address and telephone information.
- Access DES and enter a replacement order for the customer.
- You will then need to place another commitment (via the internal referral team [OSG-to
place an SAP order]) requesting an ARS Label be sent to the customer.
Deregistration process for V2421
1.If base is plugged in, disconnect the DC connector from it and wait at least 10 seconds
before proceeding.
2.Hold down the [PAGE] button while reconnecting the DC cord to the base. Continue
to hold down the [PAGE] button for 5 seconds after reconnecting power.
3.Release the [PAGE] button.
4.Press the [PAGE] button from 1 to 5 times, depending on the handsets you wish to
deregister:
1 press deletes HS1: 2 presses deletes HS2; etc. 5 presses deletes all.
The Base LED will flash with each key press.
5.After entering the handset(s) to delete, the base will flash back the number of key
presses entered.
6.Once the LED stops flashing, press [PAGE] once. Your mission is complete.
Access to SoundCard
Access to SoundCard
1.Press start
2.Programs
3.Accessories
4.Entertainment/multimedia
5.Volume control ( this will open the master volume control)
6.Go to Options and select Properties
Select Line In
1.Press start
2.Programs
3.Accessories
4.Entertainment/multimedia
5.Volume control ( this will open the master volume control)
6.Go to Options and select Properties
7.There will be an option to adjust Recording or playback volume control. Choose
Recording.
8.There is another section under recording where you pick which volume controls you
want to show on the bar. Make sure there is a check next to "line". If there is not, please
check it