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· After placing the order, send an internal referral commitment to the [VTECH ARS
LABEL] team for a prepaid UPS ARS Label to be sent to the customer.
NOTE: DO NOT SEND THESE CUSTOMERS BACK TO THE RETAILER FOR
REPLACEMENT (EVEN IF THEY ARE WITHIN THE FIRST 30 DAYS OF
PURCHASE). IT IS IMPORTANT THAT YOU FOLLOW THIS PROCESS.
Process for gz2434 Calls
If customers call with the one or more of the following symptoms: Static/Noise; Five
Beeps; Call is Fading or Cutting In and Out; No Connect and the final resolution is
repair, follow the below steps:
1.Advise the customer that you will place a no charge replacement order that will be
shipped via express service, which should arrive within 1-3 business days. Advise the
customer that they will also receive a prepaid UPS ARS label sent via US Mail to return
their original unit (no charges will be incurred by the customer).
2.You will need to place a no charge replacement order for the VTech GZ2434 using the
CSAT promotion code in COPS and change the shipping method to Free Shipping-
Overnight (manager use only) $0.
3.After placing the order, it will be necessary to send an internal referral commitment to
the [VTECH ARS LABEL] team requesting an ARS label be sent to the customer.
If the customer is not satisfied with the express shipped replacement, offer to extend their
manufacture's warranty for 6 months (this is different than a Protection Plan; Protection
Plans should never be given out as a negotiation method).
Turning Message Light Off
If the Message Light on the Base does not go off even after you've listened to voice mail
messages:
1.Press [PROG/CHAN].
2.Press [>] until the screen displays: MESSAGES WAITING.
3.Press [SELECT]. The screen displays: LIGHTS OFF: YES.
4.Press [SELECT] again to turn off the Message Waiting Light on Base.
2600 De-Register
2600 registered to a 2651
·In the idle mode, at the Base Unit keypad, press [*] [*] [3] [3] [5] [7] [8] [2].
2600 registered to a 2656 or 2670
·Unplug power from the Base.
·Hold down [PAGE] while reconnecting power. When the In Use Light blinks, release the
[PAGE] key.
·Hold down [PAGE] for 5 seconds. When the In Use Light begins to flash, release the
[PAGE] key.
·The Handset Charging Light will blink 5 times. Within 5 seconds from when it stops
blinking, press [PAGE] once
Registration of the 2600
·After charging the Handset, remove it from its Charge Cradle. If the screen displays
SEARCHING FOR BASE, Press NEW. If the screen displays ENTER BASE ID, go to
step 2.