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Additional information
Problem Suggestion
I get noise, static,
or weak signal even
when I’m near the
telephone base.
• Other cordless phones and 802.11 wireless routers that are used for home computer networks
both use internal radios to communicate. The radios may interfere with one another. You can
improve the performance of your cordless phones and your router by:
a. positioning your new phone as far away as possible from any other existing cordless
telephone system that is already installed in your home to avoid the two systems interfering
with each other.
b. positioning your telephone base as far as possible from your router, computer or any other
computer devices.
c. selecting channels four through 10 for your router (refer to your router’s user manual for
more information).
• Other electronic products can cause interference with your cordless phone. Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.
• Microwaves operate on the same frequency as your phone. It is normal to experience static
on your phone while the microwave is running. Do not install this phone in the same outlet or
near the microwave.
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location. If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector.
• Relocate your phone to a higher location. The phone will likely get better reception not installed
in a low area.
• If the other phones in your home are having the issue, the problem is in your wiring or local
service. Contact your local telephone company (charges may apply.)
I hear other calls while
using my phone.
• Disconnect your telephone base from the telephone jack, and plug in a regular telephone. If
you still hear other calls, the problem is probably in your wiring or local service. Call your local
telephone company.
Troubleshooting