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17
Appendix
Troubleshooting
Problem Suggestion
The system does
not receive caller ID
or the system does
not display caller ID
during call waiting.
• Make sure you subscribe to caller ID with call waiting feature services provided by the local
telephone company.
• The caller may not be calling from an area which supports caller ID.
• Both you and the caller’s telephone companies must use equipment which are compatible with
caller ID service.
• If you subscribe to DSL service, install a DSL lter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for lter information.
Caller ID entries
do not match the
numbers I need to
dial.
Although the call log entries you receive are 10 digits (the area code plus the seven-digit
number), in some areas, you may need to dial only the seven digits, or a 1 plus the seven
digits, or a 1 plus the area code plus the seven digits. You can change the number of digits
that you dial or store from the call log.
While reviewing the call log, press
# repeatedly to display these dialing options for local and
long distance numbers before dialing or saving the telephone number.
•
•
Common cure
for electronic
equipment.
• If the telephone is not responding normally, try putting the handset in the telephone base or the
charger. If it does not seem to respond, try the following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the battery on the handset and the spare battery in the telephone base.
• Wait a few minutes before connecting power to the telephone base.
• Re-install the battery and place the handset into the telephone base or charger.
• Wait for the handset to synchronize its connection with the telephone base. Allow up to one
minute for this to take place.