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Appendix
Troubleshooting
Problem Suggestion
The battery does not
charge in the handset
or the handset battery
does not accept charge.
Make sure the handset is placed in the telephone base correctly. The CHARGE light on the
telephone base should be on.
If the cordless handset is in the telephone base but the CHARGE light is not on, refer to The
charge light is off in this section.
It may be necessary to purchase a new battery. Please refer to the Battery section (see page
27) of this user’s manual.
The telephone might be malfunctioning. Please refer to the Warranty section (see page 37)
of this user’s manual for further instruction.
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The CHARGE light is
off.
Clean the charging contacts on the cordless handset and telephone base each month using
a pencil eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in correctly and securely.
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the cordless handset and telephone base to reset.
The telephone might be malfunctioning. Please refer to the Warranty section (see page 37)
of this user’s manual for further instruction.
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