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1. Be sure your phone is plugged in to the Green Phone Port 1 on
the rear panel of the Vonage Device, and that it is disconnected
from the wall jack that a traditional phone uses.
2. Reset all of your equipment as described on page 10. After you
reset all your equipment, pick up your telephone handset to
listen again for a dial tone.
1. Hang up your phone.
2. Confirm that the phone cord is firmly plugged into the
Green Phone Port 1, and listen again for a dial tone.
1. Log into the user interface of the Vonage Device by typing
http://192.168.15.1 into your computer’s Internet browser
address bar. (The computer that is connected, wired or
wirelessly, to the Vonage Device.)
2. The login page will open. Type in the following:
• Username:
router
• Password: router
Click on Log In
11
If your Internet connection works, but you don't
hear a dial tone or a voice recording:
If you hear a voice recording instructing you to
connect your phone to the Green Phone 1 Port:
If you need to change the router settings of your new
Vonage
®
Device, or would like to set up security for
your new wireless network:
If you’re still having trouble, please
call 1-VONAGE HELP (1-866-243-4357).
In Canada, call 1-877-272-0528.