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You can solve many installation issues by resetting all of your
equipment:
1. First, power down in this order:
a. Computer
b. Router, if you have one
c. Vonage Device
d. Modem
NOTE: Leave the modem unplugged for at least 60 seconds.
(The 60 seconds is to ensure the modem doesn’t “remember” old information).
Confirm that all cables are snapped firmly into place.
2. Turn the devices on one at a time in this order:
a. Modem – Wait for the lights to come back on before
continuing. This may take several minutes. Most modems
have a light that should be lit solid when start-up is
complete. If necessary, refer to the information that came
with your modem.
b. Vonage Device – Wait for the power and phone(s) lights
to be a solid green. (The Internet light will blink whenever
there is activity.)
c. Router, if you have one – Wait for the lights to come
back on (consult router manual for sequence) before
continuing. Wait at least 30 seconds after the lights have
stopped blinking.
d. Computer
At this point, you should have both a dial tone and
Internet connectivity.
3. Try opening your web browser to view a web page. If you cannot
view a web page, check to see whether your Cable or DSL
provider is having connection problems in your area.
Troubleshooting Tips
If your Internet connection doesn’t work: