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Answering System Troubleshooting Chart
Problem Suggestion
Answering System does not work.
•
Make sure that the Base Unit is
plugged in.
•
Make sure the Answering System is
turned on.
•
Press the
RESET
button to reset the
system after an AC line spike.
Answering System does not answer
calls.
•
Set the
REC TIME/ANN-1
switch in the
right-hand position.
•
The memory may be full. Delete
some or all of the saved messages.
Messages are incomplete.
•
The incoming messages may be too
long. Remind callers to leave a brief
message.
•
If you have Call Waiting, set the
CPC
switch to
OFF
.
•
The memory may be full. Delete
some or all of the saved messages.
After a power failure, the
OGM
is
deleted.
•
Check the battery backup, and
replace the battery if necessary.
Message Counter LED flashes the
letter
P
.
•
There has been a power failure and
the battery backup has been
completely discharged. Replace the
battery, and press
STOP
to reset the
Answering System.
The
BATTERY
LED on the Base Unit
flashes.
•
Replace the backup battery as soon
as possible.
No sound on the Base Unit speaker
during call monitoring or message
playback.
•
Adjust the volume control on the side
of the Base Unit.
The Handset Receiver volume is not
loud enough.
•
Press the
VOLUME/R. VOL
key when
using the Handset to adjust the
volume.
Cannot access remote call-in features
from another touch-tone phone.
•
Make sure you’re using the correct
PIN
number.
•
Make sure that the touch-tone phone
you’re using can transmit the tone for
at least two seconds. If it cannot, you
may have to change to another
phone.
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