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CARE & REPAIR
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9
CARE & REPAIR
CLEANING
Never use liquid or aerosol cleaners. Unplug
the CrystalTone and wipe with a damp cloth.
If necessary, use a small amount of mild soap
such as dishwashing soap on the cloth.
PROBLEM SOLVING
My CrystalTone does not ring when
I get a call.
Check the Ringer on/off switch on the right
side of the CrystalTone.
Be sure that the ringer switch on the bottom of
the CrystalTone is not set to Off. If you have
too many phones and/or computer modems
hooked up in your home, you may have
exceeded the “ringer equivalence” of your
telephone service. Contact your telephone
service provider to verify that your service is
adequate for your needs.
All of my Speed-Dial numbers have
been erased.
There was probably an extended interruption
in the telephone line. The S p e e d - D i a l
numbers are saved using power the
CrystalTone receives from the telephone line.
If you disconnect the CrystalTone from the
wall jack or if the telephone company
experiences an outage, the Speed-Dial
numbers may be erased after about 45
minutes.
The volume coming through the
handset is not loud enough.
Make sure the Outgoing Volume is off. The
button and light are on the top of the
C r y s t a l To n e (see “Adjusting Outgoing
Volume” on page 7).
You may also notice a decrease in v o l u m e
when another phone on an extension of the
same line is also off hook.
I experience feedback or a “squeal”
when hanging up the handset or
setting it down on a table.
Press the button to turn off
amplification before setting down the handset
or hanging up.
REPAIR
If your CrystalTone is not working, we may be
able to help you solve the problem over the
telephone. Call Ultratec at the number on the
inside front cover of this manual.
Follow these steps if you need to send the
CrystalTone to our repair center:
1. Pack it in the original shipping carton or a
similar sturdy box.
2. Include a note that describes the problem.
The note will help our technicians find the
problem.
3. Insure the C r y s t a l To n e for shipment.
Ultratec or an authorized Ultratec repair
center is not responsible for damage
during shipping to the center.
4. Send the CrystalTone to:
Ultratec National Service Center
5901 Research Park Blvd.
Madison, WI 53719
Email: service@ultratec.com
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