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Automatic Call Distribution (ACD)
12 Strata DK Digital Single Line Telephone 5/99
Automatic Call Distribution (ACD)
Your DKT2001 telephone must be programmed for ACD in order for ACD features to
work. If you are an ACD agent or supervisor, please refer to the
Strata DK ACD Agent
and
ACD Supervisor’s Guide(s)
for detailed feature instruction.
➤ To receive ACD calls
➤ To access other ACD features
➤ Lift the handset
...or lift the handset
and press
/LQH.
You are connected to your ACD call.
1. Lift the handset
...or lift the handset
and press
/LQH.
You hear internal dial tone.
2. Enter the appropriate
access code sequence:
ACD Call Pickup
&QI7UQ
ACD Help
;;;;
Log In/Out (XXXX = Agent ID code)
&QI7UQ<<
Transfer to ACD Group (YY = ACD Group 01~16 on large
systems, 01~08 on small systems)
Unavailable
&QI7UQ
Work Unit
Note If you receive a fast busy, verify your Agent ID
number or see your System Administrator.