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SX6P TROUBLESHOOTING
Telephone Service is Not Working (Cannot make or receive calls)
· Make sure the SX6P is powered on properly.
· Make sure any equipment that is externally connected to the SX6P is correctly connected.
· Test any externally connected equipment on a known system to verify operation.
· Make sure the antenna is properly connected.
· Make sure your account with your service provider is activated and that service is established.
Unable to Receive Calls
· Is the handset on the cradle? If not, place the handset on the cradle and try again.
· Is the SX6P making a loud, repetitive tone? Then either the speakerphone or the handset is off
hook. Hang-up and try again.
Unable to Make Calls
· If you do not hear standard dial tone when off hook, then your service has a problem. Contact
your service provider if you think this is the problem.
Unable to Send or Receive Circuit Switched Data (CSD) Calls
· Is your computer connected to the serial port of the SX6P? If not, connect the computer with an
appropriate RS232 / DB-9 cable.
· Do you have CSD service on your wireless account? Contact your service provider for information.
· Is your computer configured properly to access data service with the SX6P? Please reference the
data sections of this manual for proper setup.
Unable to Connect to GPRS Service
· Is your computer connected to the serial port of the SX6P? If not, connect the computer with an
appropriate RS232 / DB-9 cable.
· Do you have GPRS service on your account? Contact your service provider for information.
· Is your computer configured properly to access GPRS with the SX6P? Please reference the data
sections of this manual for proper setup or your GPRS setup wizard help file for more information.
· You cannot pass the dialing sequence of the connection. Make sure that DTE Fallback is disabled.
See the data section of the manual for more information.
· You can dial the connection but cannot authenticate with the network. There may be a network or
account setup problem. Contact your service provider for more information.
Moisture or Ventilation Problems
· Is moisture forming on or around the SX6P? Remove any moisture with a clean dry towel and
move the unit to a well ventilated area. Review the Temperature and Environment section of this
manual for more information.
No Power
· Is the power supply connected to the unit? Make sure power is available and that the power sup-
ply is properly connected to the SX6P.
· The power supply is connected but the unit still has no power. Make sure the circuit is functioning
to the power supply. Check breakers & contact your power company. Power may be off at location.
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SX6P GSM 28 User Manual