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18
Troubleshooting (continued)
Issue Solution
When you receive a call on your
mobile phone, the call is not
automatically connected to ezTalker
digital after you press the TALK
button.
Even though your headset is turned
on, the call is not automatically
connected to ezTalker digital when
you dial a number on your mobile
phone.
You hear a crackling noise when
connected on a call through the
headset.
You hear a clicking noise when
connected on a call through the
headset.
1. Ensure that your ezTalker digital headset is charged and turned on.
2. Ensure that your Bluetooth mobile phone is set to Bluetooth mode, and that
ezTalker digital (BTHS) has been selected as the connected Bluetooth
device. (This is important as most Bluetooth phones are designed to pair
with more than one Bluetooth device.)
3. This problem may persist in some rare cases, as the phone may be too busy
to process the call and have difficulty establishing the connection with the
headset. If this is the case, answer the call on the mobile phone before
pressing the TALK button on the headset. The mobile phone should transfer
the call to your headset within one second.
1. Ensure that your Bluetooth mobile phone is set to Bluetooth mode, and that
ezTalker digital (BTHS) has been selected as the connected Bluetooth
device. (This is important as most Bluetooth phones are designed to pair
with more than one Bluetooth device.)
2. The problem may persist in some rare cases, as the phone may be too busy
to process the call and have difficulty establishing the connection with the
headset. If this is the case, make a call from your mobile phone, and then
press the TALK button on the headset. The mobile phone should transfer
the call to your headset within one second.
You have exceeded the 30 foot-range of the Bluetooth connection. Move your
mobile phone closer to the headset.
You are experiencing interference on the connection between your mobile
phone and the headset. Try changing locations.