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TROUBLE SHOOTING GUIDE
PROBLEM
No dial tone.
The phone does
not ring.
Memory dialing
does not work.
The sound
volume is too
low.
Your telephone
rings but the
FM2552PX
doesn't show
any messages.
Improper installation
Problem with the wiring.
RINGER OFF/LO/HI switch
is not set correctly.
Too many telephones are
installed on the same line.
The memory storage
procedure was not followed
correctly.
Another extension is off
hook.
The telephone line is not
connected properly to the
unit.
Recheck all modular plug
connections.
Try another phone jack. If
your phone works on another
jack, it is likely you have a
problem with your wiring.
Contact your local phone
company.
Set the RINGER OFF/LO/HI
switch to the LO or HI
position.
Contact your local telephone
company to determine the
maximum number of
extensions for your calling
area.
Carefully review the store
sequence and re-enter your
programmed number.
Hang up the extension.
Connect the telephone line
into the back of the unit.
Check with your local
telephone company to be sure
Caller ID service is being
provided on your telephone
line.
POSSIBLE CAUSE CORRECTIVE ACTION PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
The display
screen is blank.
You cannot
redial a call
record.
“Error” appears
on the display.
Cannot review
Caller ID data.
The battery needs to be
installed or replaced.
Your local area code is not
programmed.
The number displayed is
incorrect.
Bad data may have been
received.
The unit is in the telephone
mode (not the Caller ID
mode), or the battery needs to
be installed or replaced.
Adjust the contrast level. If
that doesn’t work, replace the
3 AA alkaline batteries.
If the display does not
indicate 7 digits, reprogram
the local area code.
Verify the number displayed
during redial. Data received
was possibly corrupted during
the transmission through the
telephone lines. Dial the
telephone number manually
on your telephone.
Pick up the phone after the
second ring. If an answering
machine is connected to the
same phone line as your
FM2552, it must be set to
answer after four or more
rings.
The handset must be in the
base during all Caller ID
procedures. If that doesn’t
work, replace the 3 AA
alkaline batteries.
TROUBLE SHOOTING GUIDE
CUSTOMER INFORMATION
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the bottom of this equipment is
a label that contains, among other information, a product identifier of
US: SBFMT10BFM2552PX. If requested, this number must be provided
to the telephone company.
The applicable jacks ( i.e. RJ11C ) for this equipment are provided in the
packaging with each piece of approved equipment. The jacks are certified
by Universal Service Order Codes (USOC).
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug are provided with this product. They are designed
to be connected to a compatible modular jack that is also compliant. See
installation instructions for details.
The REN is used to determine the number of devices that may be
connected to a telephone line. Excessive RENs on a telephone line may
result in the devices not ringing in response to an incoming call. In most
but not all areas, the sum of RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to a line, as
determined by the total RENs, contact the local telephone company. The
Ringer Equivalence Number (or REN) of this equipment is 1.0B and is
shown on the bottom of the base.
If this equipment FM2552PX causes harm to the telephone network, the
telephone company will notify you in advance that temporary
discontinuance of service may be required. But if advance notice isn’t
practical, the telephone company will notify the customer as soon as
possible. Also, you will be advised of your right to file a complaint with
the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the equipment.
If this happens the telephone company will provide advance notice in
order for you to make necessary modifications to maintain uninterrupted
service.
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