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TROUBLESHOOTING GUIDE
In case of difficulty, please check the following Troubleshooting Guide
before seeking service.
Problem Solution
No dial tone • Check installation:
— Is the base power cord connected to a working
outlet?
— Is the IN USE light on?
— Is the telephone line cord connected to the base
unit and the wall jack?
• Disconnect the base from the wall jack and connect
another phone to the same jack. If there is no dial tone
in the second phone, the problem might be your
wiring or local service.
• Is the handset out of the base unit’s range? Move
closer to the base unit.
• Make sure the battery is properly charged (12 hours).
• Is the battery pack installed correctly?
• If the phone still does not work, disconnect the power
cord and remove the battery pack. Then reconnect the
power cord and reinstall the battery pack. Place
handset in the base for 30 seconds to allow it to
reinitialize.
Dial tone is OK, but • Make sure the tone/pulse setting is programmed
can’t dial out correctly.