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PRS-600.GB.4-153-621-11(1)
159
Troubleshooting
Symptom Cause or corrective action
The Reader cannot
be recognized.
Use the supplied USB cab
le.
There ma
y be a malfunction with the
USB port on your computer. Connect
the supplied USB cable to another
port on the computer.
It ma
y take a while for the software to
be recognized by the computer. Wait
for a moment.
If none of the abo
ve solves the
problem, perform “Device Shutdown,”
press the RESET button of the
Reader, turn on the Reader again,
and then reconnect the supplied
USB cable.
(indicating
connection via USB)
does not appear
when connected to
your computer via
USB.
The Reader is in shutdown state.
Disconnect it from your computer,
turn it on, then reconnect it.
Batter
y power has been fully
depleted. Charge the Reader via
USB (
page 13
). The charge
indicator lights up in red and
charging starts. After about 5
minutes, the Reader automatically
turns on and
appears on the
screen.
Continued
Connection to the computer (continued)