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PRS-600.GB.4-153-621-11(1)
158
Troubleshooting
Connection to the computer
Symptom Cause or corrective action
The Reader cannot
be operated during
USB connection.
Disconnect the USB cord from the
Reader, and reset it, then reconnect
the USB cord.
The Reader is loc
ked.
The Reader cannot
be recognized.
The Reader is turned off or the USB
cable is not connected properly.
Verify the above and try again.
A USB hub or USB extension cable
is used for the connection.
Connection via an extension cable or
USB hub is not guaranteed. Connect
the USB cable directly to the
computer.
Verify that (indicating connection
via USB) is displayed at the top of the
Reader’s screen. If the Reader still
cannot be recognized, disconnect the
USB cable from the Reader, then
reconnect it after a while.
If “Device Lock” of the Reader is set
to “On,” set it to “Off.” If the Reader is
locked, it will not be recognized by
your computer.
While the Reader is connected to a
computer, do not turn on, restart,
wake up from sleep mode, or shut
down the computer. These
operations may render the Reader
unrecognizable by the computer.
Disconnect the Reader from the
computer before performing these
operations.
Continued