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PRS-300.GB.4-151-151-11(1)
Troubleshooting
Symptom Cause or corrective action
The Reader cannot
be recognized.
(continued)
Use the supplied USB cable.
There may be a malfunction with the
USB port on your computer. Connect
the supplied USB cable to another
port on the computer.
It may take a while for the software to
be recognized by the computer. Wait
for a moment.
If none of the above solves the
problem, perform “Device Shutdown,”
press the RESET button of the
Reader, turn on the Reader again,
and then reconnect the supplied
USB cable.
(indicating
connection via USB)
does not appear
when connected to
your computer via
USB.
The Reader is in the shutdown state.
Disconnect it from your computer,
turn it on, then reconnect it.
Battery po
wer has been fully
depleted. Charge the Reader via
USB. (
page 11
) The charge
indicator lights up in red and
charging starts. Wait for at least 40
minutes until the Reader turns on
automatically and
appears on
the screen.
Continued
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