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t Check the cable connection between the cradle and the USB connector
on your computer.
t Try a lower baud rate setting on the Local tab in the Setup dialog.
t Read the HotSync Log for the user account for which you are
performing a HotSync operation.
t Make sure your Sony handheld is seated in the cradle correctly.
t Make sure the gold-plated connectors on the cradle and your Sony
handheld are clean. Use a pencil eraser to clean them.
I cannot perform an IR HotSync operation.
t Be sure the HotSync Manager is running and the Serial Port for local
operations is set to the simulated port for infrared communication.
t On your Sony handheld, be sure the HotSync application is set to
Local, with the option IR to a PC/Handheld.
t Be sure the IR port of your Sony handheld is aligned directly opposite
to, and within a few inches of, the infrared device of your computer.
t IR HotSync operations do not work after you receive a low battery
warning. Check the battery power of your Sony handheld. Recharge
the internal battery.
When I tap the HotSync button on the cradle, nothing happens
on Palm Desktop for Sony software and my Sony handheld
times out.
t Check Palm Desktop for Sony software HotSync Setup options to
confirm that you have the correct settings for local HotSync operations.
t If you are experiencing intermittent success, try a lower speed setting
on the Local tab in the Setup dialog box in the HotSync Manager.
t Close and restart HotSync Manager on your computer.
t Make a copy of your Palm folder. Uninstall, then reinstall Palm
Desktop software.
t Turn on your Sony handheld and tap the
icon. Tap the HotSync
icon, then tap Local.