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Appendix E Technical Support
If you have trouble using the WLAN software, tap Start | Help to view Help
files. For Wi-Fi Companion, you can also tap the Help button
for
information about the open screen.
If you need further assistance with the Go Wi-Fi! card, Socket has two
technical support resources to help you.
Socket On-Line Support
Socket On-Line Support (SOS) is an interactive technical
support program and is the best place to start for technical
support. To access SOS, visit:
www.socketcom.com/support.
Click on the SOS icon.
Live Technical Support
IMPORTANT! To obtain live technical support, you must first register
your product online at
www.socketcom.com/prodreg.
After product registration, log in. Click on the Technical Support tab. Click
Trouble Ticket to submit an online inquiry for technical support. You can
log in anytime to track the progress of your request. If we cannot resolve
your inquiry online, we can arrange for a support engineer to call you at a
specific time.
\
802.1x only
: If you have trouble connecting to an 802.1x
network, ask your network administrator for the event log and
access point log, if supported. Send the log(s) to Socket technical
support with your request for help.
.
58 | APPENDIX F: TECHNICAL SUPPORT