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Appendix D General Troubleshooting
SYMPTOM: My device does not recognize the Socket Go Wi-
Fi! after I insert it.
POSSIBLE REASONS SOLUTION
The card driver was not installed
or installed incorrectly.
Install the software properly.
SYMPTOM: The Socket status icon doesn’t appear after I
insert the card into my Pocket PC.
POSSIBLE REASONS SOLUTION
Your mobile computer may be
frozen.
Remove the WLAN Card. Soft reset the
device by pressing the reset button.
The WLAN card may not be
properly aligned in the card slot.
Remove and carefully re-insert the card
in the slot.
SYMPTOM: My device is not receiving a valid IP address.
POSSIBLE REASONS SOLUTION
The DHCP request was not
successful in receiving an IP
address
Remove and reinsert the card or soft
reset the mobile computer.
The SSID may be incorrect. Check and re-enter the SSID. It is
case-sensitive. Alternatively, try using
an SSID of “any”.
In Infrastructure operating mode,
WEP encryption may not match
access point settings.
Check with your company IT
department to confirm access point
security settings.
SYMPTOM: My device does not associate with an access
point known to be within range.
POSSIBLE REASONS SOLUTION
The SSID may be incorrect. Check and re-enter the SSID.
Try using an SSID of “any”.
In Infrastructure operating mode,
WEP encryption may not match
access point settings.
Check with your company IT
department to confirm access point
security settings.
AP may require short preamble. Change access point to long preamble.
APPENDIX E: GENERAL TROUBLESHOOTING | 57